![]() ![]() You know a company doesn't stand by their own service when you can sign up easily online but in order to get a refund you have to fill out an emailed pdf that isn't even set up as a form and physically mail it in. Check out ALL of the bad reviews and believe them. I cannot recommend enough that you skip using them. We are well beyond the original travel date I gave the service and there has been zero proactive communication. I am actually unclear at all what I paid them hundreds for as I am now having to fly to another state emergently to try and make my trip. Company is near impossible to effectively get ahold of and inexplicably held on to my app for WEEKS before submitting. Absolutely feel like an idiot for not just doing this direct with the gov. This "service" set me back and wasted so much time. ![]() Spent an exorbitant amount to expedite passport in 5 weeks to ensure I had plenty of time and wouldn't worry, starting the process with over two months of leeway. Should have listened to the bad reviews and at this point am pretty convinced positive reviews are not real. ALL forms were printed fit to page as I always do so every word is printed - we were then told by customer service we needed to print them larger?!! That has never happened to me before on any government forms applications.Needless to say that caused extreme anxiety - having to do all over and hope I'd get passport in time ( I did and the card so happy with end results and how customer service responded & helped me and reassured me I'd get in time) BUT customer service also didn't understand urgent email we received and my husband literally helped your representative figure out problem!And no one has ever heard of this large print demand - you MUST include in your initial instructions.This caused us to have to pay $50 more along with all those days of worrying if we solved the problem!!Lastly WAY too long waits on phone for customer service. We received urgent message that passport agency rejected my application because forms not printed properly. There was a terrible error in your instruction on how to print forms. I would recommend this to anyone you do have to pay but sometimes it's just our situations but they make it super easy! Best of luck to you all! ![]() I received an email on that Friday stating my passport was on its way! It literally took 8 to 10 days for me. I filled out all of my information and got it prep for that Saturday went to the agency and then mailed off it myself later that day. She then gave me two that I had to actually call myself and luckily one of the sites was having a first come first serve workshop on a Saturday. I would recommend this to anyone you do have to pay but sometimes it's just our situations but they make it super easy! Best of luck to you all! See positive reviewsĭo with that btw) The rush my passport CS person literally went through maybe 10 sites that were all booked months out. When I called in the wait was not that long maybe 45 minutes to an hour and the person I spoke with was extremely helpful when I called back a second time the wait was a longer maybe twice as long but the second person was extremely helpful, the hardest part is finding an agency! (They have nothing toĭo with that btw) The rush my passport CS person literally went through maybe 10 sites that were all booked months out. It also gives you step-by-step directions on how to prep the paperwork. It was easy to print off the documents and they tell you exactly what you need! You basically put in your information and it automatically fills out the document completely for you. You are basically pay them to do the legwork for you:) You are paying someone to hand-deliver your paperwork! I found out about a trip out of the country TWO AND A HALF MONTHS before hand! I tried trush my passport and their customer service was really helpful.
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